Key words
Communication Models and Skills, Convesation Techniques
Objectives
Students:
1) distinguish the different types of conversations and their methodological approaches within social counseling;
2) apply the skills for effective communication (in various situations) and give proof of a deeper understanding of some professional conversation techniques and their methodology;
3) analyse their own communication style, skills and attitudes as a social counselor.
Topics
Study of the different types of the professional conversation techniques and their methodological approach within social counseling: a theoretical and practical approach:
1) the dynamics of interviewing (directive and none-directive method);
2) strategies in consultation;
3) the communication and transmission of bad news and undiserable information/messages;
4) dealing with complaints;
5) conflict managment and mediation;
6) e.g. coping with aggressive behavior and emotional arousal.
Prerequisites
Courses are build upon the acquired know-how of communication skills during the first two years of the curriculum.
Final Objectives
Materials used
Syllabus (2 nd. part "Conversation Techniques" , 2 nd. year Social Work) and texts.
Study costs
Syllabus and texts: +/- 4,00 euro.
Study guidance
All exercises shall be discussed and corrected in class.
Feedback shall be used as a support for the learning process.
Teaching Methods
Lectures, self-study, exercises and role play.
Presence is required!
Assessment
Oral examination
Period: June
Lecturer(s)
Karin Temmerman
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