Key words
Communication Models and Skills, Conservation Techniques
Objectives
Students:
- distinguisch the different types of conversations and their methodological approaches within social work
- apply the skills for effective communication (in various situations) and give proof of a deeper understanding of some professional conversation techniques and their methodology
- analyse their own communication style, skills and attitudes as a social worker
Topics
Study of the different types of professional conversation techniques and their methodological approach within social work: a theoretical and practical approach:
- intake
- strategies in consultation
- the communication and transmission of bad news and undiserable information / messages
- conflict managment and mediation
- coping with aggressive behavior and emotional arousal
- intercultural aspects of communication
- motivational interviewing
Prerequisites
Courses are build upon the acquired know-how of communication skills during the first two years of the curriculum
Final Objectives
Materials used
Syllabus (+2nd part syllabus "Conservation Techniques" 2nd year Social Work) and texts.
Study costs
Syllabus and texts: ± 4 euro
Study guidance
All exercises shall be discussed and corrected in class
Feedback shall be used as a support for the learning process.
Teaching Methods
lectures, self-study, exercises and role play
Presence is required!
Assessment
Oral examination in the month of June.
Lecturer(s)
Erik Van Rentergem, Karin Temmerman, Chris Malfliet
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