Key words
Communication Skills, IWETO-code: H540 Dutch Language and Literature
Objectives
In the course 'Communication Skills' students get acquainted and are trained in both writing as speaking skills.
They also get acquainted and trained in social skills and attitudes that can be expected in work experiences as a bachelor of this main subject:- Searching in an efficient way for information
- Analysing looked up information
- Assimilating looked up information
- Formulating written messages properly
- Having adequate conversations
- Participate properly in consultation
- Work solution-oriented
- Taking responsibilities (accountability)
- Learning to work in team (team-spirit)
- Learn to defend oneself (assertiveness)
- Organising and respecting of arrangements (strictness)
- Establishing contact (ability to establish contact)
- Imagining oneself in others (empathy)
Topics
The course 'Communication Skills' makes it possible to practise all sorts of communicative skills.
You learn for instance how to analyse and process information, consult sources, correspond business-like and commercially, establish business dialogues, consult, negotiate, telephone, write pamphlets and press releases.
Prerequisites
Have a thorough command of the basic principles from the theory of communication.
Knowledge of the regular progress of a communication process.
Have some formulating skill at one's disposal.
Have the minimum of social skills at one's disposal.
Final Objectives
Knowledge
General
Job-related (specific):- Knowledge of the carriers of information and instances that collect information: libraries, multimedia
- Knowledge of brief reporting techniques
- Knowledge of the technical terminology
- Knowledge of Dutch
Skills
General:- Thinking and reasoning power
- Being critical
- Ability to work systematically
- Work independently
- Updating knowledge
- Consulting sources
- Acquiring and assimilating of information
- Communication skill: ability to communicate information, ideas, problems and solutions both to specialists as to laymen
- Have a thorough command of Dutch
- Have a thorough command of English
Job-related (general):- Ability to work in team
- Ability to argue
- Being able to perform simple executive tasks
- Ability to negotiate
- Coordinating and steering a team
- Insight in human relationships
- Being socially skilled when working in a team, for instance when performing assignments
- Determine one's own deficits and deficits of co-workers in the field of job-related technical knowledge and in the field of social and communicative skills
- Ability to look up information efficiently
- Organising (analysing, outlining and drawing up a hierarchy) of information
- Making knowledge ready-to-use and spreading it
- Ability to report briefly in writing
- Being able to express oneself correctly
- Being able to organise one's own work as well as the work organisation
- Ability to draw up plans on short and medium term and steer where it is necessary
- Ability to think in an analytical and problem-solving way
Job-related (specific):- Being communicative
- Come to an accurate description of the problem and being able to distinguish main points from side issues through listening and phrasing questions
- Ability to come to conclusions quickly
Attitudes
General:- Sense of cooperation
- Recipient-oriented
- Being critical
- Eagerness to learn continuously
- Self-confidence
Job-related (general):- Aimed at providing service
- Co-ordination with others
- Openness
- Communication-oriented
- Willingness to listen
- Working systematically
- Assertiveness
- Immune for stress
- Independence - ability to work independently
Job-related (specific):- Willingness to establish contact
- Empathy, perseverance and awareness of quality
- When talking to co-workers show assertiveness, loyalty, solidarity and sense for cooperation
- Aimed at providing services
- Ability to handle conflicts
- Being accurate when phrasing questions
- Withstand work pressure
Materials used
Handbook and workbook (bookshop)
Materials on cd-rom (bookshop)
Internet (website)
Description of the assignment through Dokeos.
Study costs
Handbook, workbook, material for study on CD-ROM: market price
Copies at the unit price determined under Hogeschool rules.
Study guidance
Office hours
Monitoring.
Teaching Methods
Guided self-study
Working on project
Assessment
- First exam session: continuous assessment with an oral feedback, group evaluation and portfolio: 100%
- Second exam session: 100% written exam
Students only enrolled for taking the exams: - First exam session: written exam 100%
- Second exam session: written exam 100%
Lecturer(s)
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