Key words
Communication skills, IWETO code h540 Dutch language and literature
Objectives
Students train attitudes, social competence and oral communication skills they can expect in their first jobs in their field of study:- Researching information efficiently
- Analysing the information found
- Processing the information found
- Adequately wording written messages
- Adequately giving an oral presentation
- Adequately participating in consultations
- Working towards a solution
- Bearing responsibility
- Learning to work in a team (team spirit)
- Developing assertiveness
- Learning to work under time pressure (time management)
- Organising and respecting engagements (punctuality)
- Acquiring contacts (contact readiness)
- Empathy
Topics
The communication skills course allows students to exercise all sorts of communicative skills.
For example: analysing and processing information, consulting sources of information, business correspondence, written reporting, oral presentation, business dialogue, consulting, making telephone calls, negotiating, writing folders and press releases.
Students get a number of assignments, among which these are the most important: oral presentation, written report, package of exercises on a type of text.
Prerequisites
- Being familiar with basics of communication theory
- Being aware of the regular development of a communication process
- Having some capacity for putting things under words
- Having a minimum of social skills
Final Objectives
Knowledge:
General:
Job-related:- Knowing techniques of reporting
Skills:
General:- Capacity for thematic work
- Decisiveness
- Acquiring and processing information
- Being able to communicate information, ideas, problems and solutions to specialists as well as laymen
- Having a command of one's native language, both written and spoken
General and job-related:- Being able to negotiate
- Having an understanding of human relationships
- Having social skill in a team, e.g. when doing assignments
- Finding communicative and social shortcomings in oneself and fellow students
- Making knowledge available and distributing it (multilingual communication)
- Reporting in writing
- Expressing oneself correctly
- Communicating correctly on the telephone
Job-related:- Understanding information offered and distilling it with a view to problems posed
- Being able to express oneself fluently, both orally and in writing
- Reaching an exact description of a problem through listening and asking questions, at the same time distinguishing main and secondary items.
Attitudes:
General:- Sense of responsibility
- Sense of cooperation
- Creativity
General and job-related:- Discretion
- Coordinating with others
- Openness
- Willingness to communicate
- Willingness to listen
- Eagerness to learn and keep one's knowledge up to date
- Ability to concretize
- Self-reliance
Job-related:- Working methodically towards a goal
- Handling conflicts
- Being able to select from information
- An eye for quality
- Sense of comprehensiveness
- Sense of structure
- Exactness in presenting the question
- Problem solving attitude
- Willingness to get advice oneself
- Critical attitude
Materials used
Tekstvaardig: Tekstgids, Van In
Tekstvaardig: Werkboek, Van InInternet
Study costs
Photocopies at the current Hogeschool Gent rate
Expenses linked with the execution of assignments
Study guidance
Free consultation, programmed consultation
Teaching Methods
In this course, students work on projects, i.e. they are given the responsibility to work out a series of communication assignments (both written and oral) in a group.
Project work actively engages students. The views acquired are converted in knowledge and skills by applying theme in specific situations.
Theoretical background that students may need for their assignments is to be found in the materials presented. They acquire these views through guided self-study.
The project approach means that regular classes are mainly replaced by consultation: students can approach the lecturer voluntarily during free consultation, during programmed consultation they have to present their progress.
Assessment
- First exam session: 100% continuous assessment with oral feedback, group assessment, portfolio
- Second exam session: 100% written exam
Students registered for the examinations only:- First exam session: 100% written exam
- Second exam session: 100% written exam
Lecturer(s)
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