Key words
English, IWETO code h360 foreign language learning and h570 English language and literature
Objectives
- Students have to be familiar with communication contexts and language in international trade and in the transport of goods
- Students have a command of elementary English terminology in logistics and transport so they can use it both actively and passively, both orally and in writing
- Students can express themselves fluently and adequately in English in professional contexts, both orally and in writing
Topics
- Logistics terminology of different transport modi and of customs procedures
- Conversation exercises on topics of logistics
- Functional telephone conversations on packaging, forwarding and delivery of goods
- Short letters and fax messages on distribution and transport transactions
Prerequisites
Basic (reading, writing, speaking, listening)
Final Objectives
Knowledge:
General:
Job-related:- Oral and written command of English in professional contexts
Skills:
General:- Individual work
- Consulting sources
General and job-related:- Making information available and sharing it (multi-language communication)
- Writing reports in English
- Communicating correctly on the telephone in English
- Negotiating in French with shippers, middlemen and suppliers
- Communicating with internal and external customers
- Informing and advising customers in French on transport and logistics
- Completing national and international shipments operationally and commercially
- Expressing oneself fluently in French both orally and in writing
Attitudes:
Job-related:- Willingness to communicate with customers and co-workers in English
- Commercial vision, empathy, persuasiveness and awareness of quality in contacts with customers
- Handling conflicts
Materials used
Lecturer's syllabus
Study costs
Photocopies for syllabus at the current Hogeschool Gent rate
Study guidance
Students' progress is carefully monitored and individual problems sorted out wherever necessary
Teaching Methods
- Specific terminology of logistics comes from texts with illustrations and graphs, and consolidated by any number of exercises.Constant interaction, between lecturer and teacher as well as between students allows to concentrate on independent phrasing.
The lecturer only comments or corrects.
- Speaking skills: authentic conversations are trained using stimuli from Dutch in pair work
- Writing assignments are prepared during class using and analysing examples.
Assignments are discussed. - Group work
Assessment
- First exam session: 100% written exam
- Second exam session: 100% written exam
Students registered for the examinations only:- First exam session: Second exam session: 100% written exam
- Second exam session: 100% written exam
Lecturer(s)
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