Key words
English, IWETO code H360 Foreign language teaching and H570 English language and literature
Objectives
Students need to have a sufficient command of everyday English and terminology of international trade and transport of goods to be able to express themselves fluently and as correctly as possible in conversations with customers and other persons involved in expedition.
They have to be able to give information and treat problems efficiently. These oral skills apply both to personal contact and communication on the telephone. Further, students need to understand terminology in English transportation, customs and insurance documents to be able to complete these documents correctly. Writing and translating professional letters and fax messages are also part of the intended written skills.
Topics
The course has a thematic structure with these topics and skills:- Terminology in trade, transport, customs and payment documents and their contexts
- Basic terminology in insurance, esp. maritime and goods transport insurance
- Conversation practice on various aspects of international transport
- Real types of telephone conversation: getting and giving information on timetables, rates, insurance, transport and customs documents, dealing with problems: delays in shipment or delivery, trouble with documents etc.
- Written communication: writing short letters and faxes, esp. on damaged goods
- Completing some important documents: B/L, AWB and CMR waybill
Prerequisites
Sufficient grammatical correctness for fluent communication
Final Objectives
Knowledge:
General:
Job-related:- Written and spoken English in professional contexts
Skills:
General:- Capacity for project work
- Working by oneself
- Communication skill: communicating information, ideas, problems and solutions, to both specialists and laymen in English
General and job-related:- Working in a team
- Being able to negotiate in English
- Making available and spreading information in English
- Written reporting in English
- Expressing oneself correctly in English
- Communicating correctly in English on the telephone
- Being able to write a report in English
Job-related:- Being sociable towards internal and external customers
- Contacting various professional organisations and instances, customers
- Informing and advising customers on transport and logistics
- Researching, listing and collecting any sources with logistics, transport data efficiently
- Collecting, registering and classifying professional information
- Expressing oneself fluently in both written and spoken English
Attitudes:
General and job-related:- Coordinating with others
- Sociability
- Willingness to listen
- Assertiveness
Job-related:- Service attitude towards customers and fellow workers
- Keeping up professional reading
- Willingness to get advice
- Critical attitude
Materials used
Lecturer's syllabus
Study costs
Photocopies at the current Hogeschool Gent rate
Expenses linked with assignments
Study guidance
Continuous assessment of students' progression and remedying possible problems
Teaching Methods
- Interactive sessions: specific terminology is offered in concise texts and authentic documents, where students are asked to explain the terms as clearly as possible in heir own words
- Guided self-study:
- Consolidating students' familiarity with terminology they should be able to use actively by functional conversations and telephone conversations in pair work. The lecturer only intercedes when a problem is signalled.
- How fax messages and letters are written is explained in class and a few exercises are done with the lecturer's guidance. Students also have to make individual assignments corrected and discussed in class afterwards.
Assessment
- First exam session: 60% written and 40% oral examination
- Second exam session: 60% written and 40% oral examination
Students registered for the examinations only: - First exam session: 60% written and 40% oral examination
- Second exam session: 60% written and 40% oral examination
Lecturer(s)
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