Key words
Communicationmodels and Skills, Conversation Techniques
Objectives
Social workers have to deal, in their job, with different types of conversation. They have to learn to distinguish the different types of conversations and their methodological approaches within social counseling.
Topics
Study of the different types of the professional conversation techniques and their methodological approach within social counseling: a theoretical and practical approach:
1) the dynamics of interviewing (directive and none-directive method);
2) strategies in consultation;
3) the communication and transmission of bad news and undiserable information/messages;
4) dealing with complaints;
5) conflict managment and mediation;
6) e.g. coping with aggressive behavior and emotional arousal.
Prerequisites
Courses are build upon the acquired know-how of communication skills during the first two years of the curriculum.
Final Objectives
Students:
1) distinguish the different types of converstions and their methodological approaches within social counseling;
2) apply the skills for effective communication (in various situations) and give proof of a deeper understanding of some professional conversation techniques and their methodology;
3) analyse their own communication style, skills and attitudes as a social counselor.
Materials used
Syllabus (2 nd. part "Conversation Techniques" , 2 nd. year Social Work) and texts.
Study costs
Syllabus and texts: +/- 4,00 euro.
Study guidance
All exercises shall be discussed and corrected in class.
Feedback shall be used as a support for the learning process.
Teaching Methods
Lectures, self-study, exercises and role play.
Presence is required!
Assessment
Oral examination
Period: June
Lecturer(s)
Karin Temmerman
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