Key words
Communication Models and Skills, Conservation Techniques
Objectives
Social workers have to deal in their job with different types of conversation. To obtain the goals of these conversations it is important to handle them in a strategic en methodical way.
Topics
Study of the different types of professional conversation techniques and their methodological approach within social work: a theoretical and practical approach:
- intake
- strategies in consultation
- the communication and transmission of bad news and undiserable information / messages
- conflict managment and mediation
- coping with aggressive behavior and emotional arousal
- intercultural aspects of communication
- motivational interviewing
Prerequisites
Courses are build upon the acquired know-how of communication skills during the first two years of the curriculum
Final Objectives
Students:
- distinguish the different types of conversations and their methodological approaches within social work
-apply the skills for effective communication (in various situations) and give proof of a deeper understanding of some professional conversation techniques and their methological approach
- analyse their own communication style, skills and attitudes as a social worker
Materials used
Syllabus (+2nd part syllabus "Conservation Techniques" 2nd year Social Work) and texts.
Study costs
Syllabus and texts: ± 4 euro
Study guidance
All exercises shall be discussed and corrected in class
Feedback shall be used as a support for the learning process.
Teaching Methods
lectures, self-study, exercises and role play
Presence is required!
Assessment
Oral examination in the month of June.
Lecturer(s)
Erik Van Rentergem, Karin Temmerman, Chris Malfliet
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