Key words
Communication Skills, IWETO-code 540 Dutch Language and Literature
Objectives
You get acquainted with and train your communicative and social skills and attitudes both orally as in writing.
These are the skills you may expect in your first work experiences as bachelor of your main subject:- Searching in an efficient way for information
- Analysing looked up information
- Assimilating looked up information
- Formulating written messages properly
- Establishing conversations in a proper way
- Participate properly in consultation
- Work result-oriented
- Taking responsibility (accountability)
- Learning to work in team (team-spirit)
- Learning to defend oneself (assertiveness)
- Organising and respecting of arrangements (strictness)
- Establishing contact (ability to establish contact)
- Imagining oneself in others (empathy)
Topics
The course 'Communication Skills II' makes it possible to practise all sorts of communicative skills.
You learn for instance how to analyse and process information, consult sources, correspond business-like and commercially-like, establish business dialogues, consult, negotiate, telephone, write pamphlets and press releases.
Prerequisites
Have a thorough command of the basic principles from the theory of communication.
Knowledge of the regular progress of a communication process.
Have some formulating skill at one's disposal.Have the minimum of social skills at one's disposal.
Final Objectives
Knowledge
General:
Job-related (specific):- Knowledge of the carriers of information and instances that collect information: libraries, multimedia
- Knowledge of brief reporting techniques
- Knowledge of the technical terminology
- Knowledge of Dutch
Skills
General:- Ability to work thematically
- Working independently
- Decisiveness
- Acquiring and assimilating information
- Communication skill: ability to communicate information, ideas, problems and solutions, both to specialists as to laymen
- Having a thorough command of Dutch (both orally as in writing)
Job-related (general):- Ability to work in team
- Ability to argue
- Ability to perform simple executive tasks
- Ability to negotiate
- Co-ordinating and steering a team
- Insight in human relationships
- Being socially skilled when working in team, for instance when performing assignments
- Determine one's own deficits and deficits of co-workers in the field of job-related technical knowledge and in the field of social and communicative skills
- Ability to formulate written messages properly (briefly report in writing)
- Ability to express oneself correctly
- Ability to communicate properly over the telephone
- Ability to organise one's own work as well as the work organisation
- Working efficiently, with an eye on output
- Formulate plans on short, semi-short and long term and steer where necessary
- Distinguishing problems
Job-related (specific):- Ability to negotiate with public bodies
- Ability to participate in meetings and ability to guide a meeting
- Ability as a environmental co-ordinator to draw up a report about the way a task is performed (briefly reporting)
Attitudes
General:- Sense of cooperation
- Recipient-oriented
- Being critical
- Eagerness to learn continuously
- Self-confidence
Job-related (general):- Co-ordination with others
- Openness
- Willingness to communicate
- Result-oriented
- Working systematically
- Assertiveness
- PerseveranceIndependence - ability to do things independently
Materials used
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Handbook and workbook (bookshop)
Information on cd-rom (bookshop)
Internet (website)
Description of assignment through electronic learning environment
Study costs
Cost price of material for study (current market price)
Study guidance
Office hours
Monitoring
Teaching Methods
Guided Self-study: the systematic approach means that the classic contact hours are replaced by hours of consultation: during the office hours the student can contact the lecturer voluntarily, during programmed consultations the student is obliged to show his progress to the lecturer.Working for project
Teamwork with medium-sized groups
Assessment
- First exam session: continuous assessment with an oral feedback, evaluation of the group and a portfolio: 100%
- Second exam session: written exam 100%
Students only enrolled for taking the exams:- First exam session: written exam 100%
- Second exam session: written exam 100%
Lecturer(s)
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