Key words
Communication Skills, IWETO-code: H540 Dutch Language and Literature, H570 English Language and Literature
Objectives
Section Communication Skills
You become acquainted with and are trained in written and oral communication skills and social skills and attitudes that you can expect during your first work experiences as bachelor of your main subject.
Section English
Practising of the four skills (reading, listening, speaking and writing skills), but emphasis is put (even more than in the first year) on communication skills needed for practical and businesslike purposes.
Expansion of the technical terminology.
Developing of willingness to make contact.
The student is able to consult and independently process resources and professional literature. He is able to make the information available for a reader/listener and in the meanwhile give proof of being critical and having the power for realization. He understands and is able to express himself smoothly about all sorts of numerical data, operations and evolutions and data of bookkeeping.
He is able to listen to an explanation and ask questions. He is able to distinguish main points from side issues and can participate in a discussion.
Topics
Section Communication Skills
The course Communication skills makes it possible to practise all sorts of communication skills.
You are for instance given the opportunity to learn how to analyse and process information, consult sources of information, correspond businesslike and commercially, go into business dialogues, consult, negotiate, telephone, write leaflets and press releases.
Section English
Study of texts (including bookkeeping documents) with attention paid to both the terminology as the phrasing of the content; glossary of technical terms.All sorts of linguistic exercises.
Oral communication.
Prerequisites
Section Communication Skills- Have a thorough command of the basic concepts from the theory of communication.
- Be informed about the regular development of a process of communication.
- Have some formulating skills.
- Have a minimum of social skills.
Section English- Basic competency of English concerning the four skills.
- Desirable: having a thorough command of the elementary business-aimed English vocabulary and techniques of communication.
Final Objectives
Knowledge
General:- Communication in Dutch and English
Job-related (specific):- Knowledge of data carriers and authorities which collect information: libraries, multimedia
- Knowledge of techniques of reporting (Section Communication Skills)
- Knowledge of the technical terminology concerning accountancy and tax law both in Dutch and in English
- Knowledge of Dutch and English both in writing as orally
Skills
General:- Thinking and reasoning power
- Being critical
- Ability to work thematically
- Work independently
- Updating knowledge
- Consulting of sources
- Acquiring and assimilating information
- Communication skill: ability to communicate information, ideas, problems and solutions both to specialists as to laymen
- Have a thorough command of the Dutch language (oral and in writing)
- Have a thorough command of English (oral and in writing)
Job-related (general):- Ability to work in team
- Ability to argue both in Dutch as in English
- Ability to perform simple executive tasks (Section Communication Skills)
- Ability to negotiate (Section Communication Skills)
- Ability to co-ordinate and guide a team
- Insight in human relations
- Being socially skilled in a team, for instance when performing assignments
- Determine one's own deficits and deficits of co-workers both in the field of technical knowledge as in the field of social and communicative skills
- Searching for information in an efficient way (professional methodology)
- Organising (analysing, outlining, making a hierarchy) of information (Section Communication Skills)
- Ability to make knowledge available and spread it (multilingual communication) (Section Communication Skills)
- Ability to report briefly in writing (Section Communication Skills)
- Ability to express oneself correctly both in Dutch as in English
- Ability to communicate over the telephone correctly both in Dutch as in English
- Ability to draw up a report independently (Section Communication Skills)
- Ability to organise both the work organisation as your own work
- Ability to plan in short, semi-short and long-term notice and steer where it is necessary (Section Communication Skills)
- Ability to think in an analytical and problem-solving manner
Job-related (specific):- Being communicative towards customers and co-workers, both in Dutch as in English
- Trace, list and collect in an efficient and effective way all possible sources that contain bookkeeping, legal, social and economical data.
- Come to an accurate description of the problem through listening and phrasing questions. Ability to distinguish main points from side issues.
- bility to come to a conclusion quickly.
Attitudes
General:- Being co-operative
- Customer-oriented
- Being critical
- Have adjusted to lifelong learning
- Self-confidence
Job-related (general):- Aimed at giving service
- Co-ordination with others
- Sincerity
- Communication-oriented
- Willingness to listen
- Work systematically
- Assertiveness
- Being immune to stress
- Independence - ability to do things independently
Job-related (specific):- Willingness to establish contact both in Dutch and English with customers and co-workers
- When talking to customers show that you have commercial insight, empathy, power of persuasion and consciousness of quality
- When talking to co-workers being assertive, empathic, loyal, solidary and having a willingness to co-operate.
- Willingness to give service to customers and co-workers
- Ability to handle conflicts
- Accuracy in phrasing your questions
- Withstand work pressure
Materials used
::Click here for additional information::
Section Communication Skills
Handbook and workbook "Tekstvaardig" (bookshop)
Material on cd-rom (bookshop)
Internet (website)
Description of assignment via electronic learning environment
Section English
Syllabus (with grammar, vocabulary; exercises, texts) and a list of technical terms
Study costs
Section Communication Skills
Prime cost of study materials (about 55 euro)
Section English
Unit price for copies determined under Hogeschool rules (about 140 pages)
Costs linked to the execution of assignments.
Study guidance
Section Communication Skills
Office hoursTalk about the progress of study
Section English
Guided self-study: the student steers his own learning progress by means of assignments that generate the communication skills.
The students are guided and evaluated while doing this.
Teaching Methods
Section Communication Skills
Guided Self-study: the thematic approach implies that the classical hours of contact are replaced by hours of consultation: during the office hours the student can consult the lecturer freely, during talks about progress the student is obliged to be there and present the made progress to the lecturer.
Project
Group work with medium-sized groups
Section English
Doctrinal talk, integrated arts, independent work
Assessment
Section Communication Skills: 60% of total mark- First exam session: 100% continuous assessment with an oral feedback, group evaluation, portfolio
- Second exam session: 100% written exam
Students only enrolled for taking the exams:- First exam session: student gets a packet for self-study (theory and exercises), the student makes a portfolio and the evaluation equals the examination mark
- Second exam session: 100% written exam
Section English: 40% of total mark- First exam session: 30% continuous assessment and 70% written exam
- Second exam session: 100% written exam
Students only enrolled for taking the exams:- First exam session: 30% individual task and 70% written exam
- Second exam session: 100% written exam
Students who have not passed in the first exam session, but got a score of at least 10 on 20 for one of the parts, are not obliged to redo this part in the second exam session of the same year. They, however, have to take the exam on the parts where they had less than 10 on 20, if they do not do this they are listed as being absent for the whole course.
Lecturer(s)
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