Key words
Communication skills, IWETO code H540 Dutch language and literature
Objectives
Students get acquainted with and train their oral and written communicative skills, social skills and attitudes they can expect in their first job experience as bachelor in marketing:- Looking up information efficiently
- Analysing collected information
- Processing collected information
- Phrasing written messages adequately
- Holding conversations adequately
- Participating adequately in consultations
- Working towards a solution
- Bearing responsibility
- Learning to work in a team (team spirit)
- Organising and respecting appointments (punctuality)
- Making contacts
- Empathy
Topics
Students have the opportunity to practice all kinds of communicative skills.
E.g. they an opportunity to learn how one analyses and processes information, consults sources of information, writes business letters, has business conversations, has consultations, negociates, writes folders and press releases.
Prerequisites
- A command of basic terminology from communication theory
- Awareness of the regular course of a communication process
- Having some phrasing ability
- Having a minimum of social skills
Final Objectives
Knowledge:
General:
Job-related:- Knowing information bearers and authorities that collect information: libraries, multimedia
- Knowing techniques for concise reporting
- Knowing professional terminology
- Command of Dutch
Skills:
General:- Thinking and reasoning power
- Capacity of critical reflection
- Capacity of project work
- Working on one's own
- Decisiveness
- Acquiring and processing information
- Command of spoken and written Dutch
General and job-related:- Working in a team
- Being able to execute simple management tasks
- Being able to negotiate
- Coordinating and directing a team
- Showing social skill in a team (e.g. when executing assignments)
- Finding technical, communicative and social shortcomings in oneself and fellow students on know-how and on social and communicative skills
- Handling information
- Organising (analysing, summarizing, structuring) information
- Making available and spreading information
- Phrasing written messages adequately (brief written report)
- Expressing oneself correctly
- Conducting telephone communication correctly
- Organising one's own work
- Planning for the short, middle and long term, adjusting wherever necessary
Attitudes:
General:- Sense of responsibility
- Commitment
- Sense of cooperation
- Critical attitude
- Eye for quality
- Meticulousness
- Attitude for lifelong learning
- Wanting to learn
- Confidence
General and job-related:- Image awareness
- Coordination with others
- Communicativeness
- Willingness to listen
- Flexibility
- Orderliness and tidiness
- Being result oriented
- Working according to plan
- Assertiveness
- Immunity to stress
- Ability to cope
Materials used
::Click here for additional information::
Course book and work book, CD ROM: from the bookshop
Internet (website)
Assignment on Dokeos
Study costs
Course book and CD ROM at market price.
Expenses involved in executing assignments.
Study guidance
Consultation
Interview on progress
Teaching Methods
Guided self-study:
the project approach involves replacing traditional contact classes by consultation: during consultation the students may freely consult with the lecturer, during programmed consultation students are required to present their progress to the lecturer
Project work
Group work in midsize groups
Assessment
- First exam session: continuous assessment with oral feedback, group assessment, portfolio: 100%
- Second exam session: written examination 100%
Students registered for the examinations only: - First exam session: 100% written examination
- Second exam session: 100% written examination
Lecturer(s)
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